At Susan Vickers, we strive to ensure you are satisfied with your purchases. Please read our refund and return policy carefully.

Eligibility for Refunds

• We offer refunds on the purchase of goods only; services are non-refundable.
• You have 14 days from the date you receive your item to request a return. Unfortunately, we cannot offer a refund if more than 14 days have passed since delivery.

Condition of Returned Items

• To be eligible for a refund, items must be unused, in the same condition you received them, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Custom-made or personalized items are non-refundable unless they are faulty. Please confirm all details before completing your purchase.

Return Process

• To initiate a return, please email us at the contact address provided on this website. We will provide instructions and the return address.
• Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds will be processed within seven business days.

Shipping Costs

• You are responsible for return shipping costs, which are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return arrives safely.
• If your return is for a non-faulty item, the cost of return shipping will be deducted from your refund.

We value your satisfaction and will handle all returns fairly and promptly in accordance with this policy.